1 is the worst CRM ever; it needs to be put down, 5 is our CRM behaves well, but we don't have a policy in place, 10 is our CRM is the heart and soul of our company

1 being "I didn't know data could get dirty, 5 being the data is fairly accurate, there are some repetitions, 10 is we have a strict policy in place to maintain the integrity of customer data

1 being "best practices... huh?", 5 is our systems seems to be holding up but we're nervous about upgrades, 10 is we've never strayed, our custom code is proprietary

(or are you building everything in Production?)

1 being we have access to backup data?, 5 is our backup data is in a bunch of zip files and finding what we need is like finding a needle in a haystack, 10 is we run a nightly backup to an easily searchable database and can restore data in no time

1 meaning we don't have a policy for Quoting, 5 means the quotes eventually get out, 10 is you are able to quickly populate templates and get branded quotes out the door

1 is we're not tracking our techs, 5 is I know what you mean, I think we're okay, and 10 is we're in constant communication with our tech team